Overview

WHO WE’RE LOOKING FOR

Are you experienced in information technologies and systems analysis? Do you have experience supporting commercial off-the-shelf or custom-built cloud application systems? Then CapMetro wants to hear from you!

The Application Systems Analyst reports to the Program Manager of Technology Systems. This position is responsible for the technical details, application use, and business implications on a variety of Capital Metro’s Software Systems that includes Commercial-off-the-shelf (COTS) and custom developed software on client-server, multi-tier, web and/or mobile platforms. This role is also responsible for providing customer focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.

WHAT YOU’LL BE DOING
Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

•Support and build Intranet/Extranet sites for each department, custom applications, and corporate internet on SharePoint online. Manage SharePoint upgrade, security, records center, SharePoint PowerShell, content types and the overall SharePoint infrastructure.
•Implement, manage, and support desktop and Software as a Service (SaaS) application systems.
•Participate in on-call rotation for after-hours IT support.
•Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems.
•Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions.
•Provide periodic reports to management.
•Provide support and assist in leadership in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Provide leadership in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24/7 basis.
•Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
•Perform other duties as required and/or assigned in support of the Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals. #cb

WHAT YOU BRING

• Bachelor’s degree in Information Technology, Computer Science, or related field.  Additional related experience may substitute for degree on a year for year basis up to four (4) years.
  •Four (4) years of experience with information technologies and systems analysis that includes SQL Server or Oracle development, SharePoint Designer or App development (preferred).
  •Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on -premise enterprise business application systems.
  •Experience with Salesforce.com (preferred).
  •Experience with content management system and/or Adobe Experience Manager (preferred).

  Knowledge, Skills and Abilities:
  •Experience with direct end user support in a customer service role.
  •Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems.
  •Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
  •Be self-motivated and seek opportunities for continuous improvement of IT skills and processes.  Be a catalyst and a willing participant of organizational changes.
  •Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision
  •Ability to be a positive and constructive contributor in a team-based environment
  •Knowledge of Information System Implementation Lifecycle desired.
  •Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously
  •Intermediate proficiency using Microsoft Office Suite.
  •Demonstrated leadership ability.
  •Demonstrated dedication to customer service.

WHAT’S IN IT FOR YOU
•Work with a diverse, collaborative and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
•Utilize our free and reduced fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
•If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Child Care and Learning Center.
•…and much more!

WHAT YOU SHOULD KNOW
Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

SALARY COMMENSURATE WITH EXPERIENCE