The Assistant Director of Customer Experience partners with other leaders in Transportation, Campus Life Services, and UCSF to improve customer satisfaction by interfacing with customers and analyzing, problem-solving, re-designing, implementing, communicating, and monitoring services, policies, and programs that are best practices and/or required to enable the achievement of the University’s objectives. One of the University’s primary objectives is to embrace the City of San Francisco’s “Transit First” policy, an effort that discourages the use of single occupancy vehicles by commuters and encourages the use of public transit, biking/walking, and car sharing/vanpooling.
The Assistant Director of Customer Experience has responsibility for leading the team that develops and implements long- and short-term strategic plans encouraging use of non-auto and sustainable transportation alternatives and enhance customer service across all of the department’s service lines (transit, parking, bicycling, carpool/vanpool, etc.).
Hiring range $130K-$145K DOQ.
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