The Assistant Superintendent, Bus Operations Communication Center (BOCC), is responsible for managing the day-to-day transportation and communications operations of the Metrobus system, to include resolving operational issues, monitoring the completion of daily assignments, and coordinating responses to emergency situations. The incumbent has the primary responsibility for the dissemination of any information that will affect Bus Services (BUSV) and its delivery of service in accordance with WMATA’s Bus Transportation Vision, Mission, and Core Values.
Provides direct oversight, supervision, and leadership for all Bus Communication Specialists and their execution of daily assignments. Facilitates the management and effective development and implementation of Bus Service operating plans and schedules to include special events, detour routing, bus stop changes. Prepares reports and tracks operating trends.Monitors Computer Aided Dispatch System and other applications to ensure that BOCC is operating at optimum levels and meeting established customer service goals. Partners with Transit Field Operations (Street Ops) and Division staff to develop improvement plans for areas of operating service deficiencies. Ensures that BOCC staff performs efficiently and demonstrates an acceptable level of competency in their assigned duties. Conducts audits of assigned work, administers proficiency testing, documents lessons learned, and facilitates monthly staff meetings to support this goal. Oversees the training, certification, and re-certification of assigned staff. Maintains direct communications with division staff and senior bus transportation officials concerning all aspects of Metrobus operation and administration. Ensures that BOCC is following and enforcing established Standard Operational Procedures (SOP), work rules, programs, and regulations set forth by BUSV and the Authority. Serves as liaison between BUSV, Office of Rail Transportation (RTRA), other internal WMATA departments, and external agencies during emergency operations; coordinates operating plans and unifies responses to emergency situations to support restoration of Bus or Rail service. Ensures all information and notifications disseminated from BOCC are timely and accurate.
Minimum Qualifications:Education Graduation from high school or possession of a high school equivalency certificate (GED). Experience A minimum of six (6) years of experience as a bus operator supervisor, an operations call center specialist (bus, emergency or similar) or combination thereof, responsible for planning, coordinating or supporting service delivery. Certification/Licensure Possession of, or ability to rapidly acquire, a valid District of Columbia, Maryland, or Virginia motor vehicle operator’s license issued from the jurisdiction of residence. Preferred Graduation from an accredited college or university with a Bachelor’s degree in Transportation or Business Administration.
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Salary $76,369 – $114,554