Overview

$124,000 – $152,000

http://ridedart.com/careers

Position Summary:
Under the leadership of the Chief Executive Officer, the Chief Operating Officer is responsible for providing safe and efficient regional transportation services. The COO provides strategic direction to all fixed-route transit, paratransit, fleet and facilities maintenance as well as customer experience functions. This position is responsible for the development and execution of the operational strategy, goals, and daily functions to ensure attainment of DART’s mission and vision. This position will ensure the development of the people and team’s critical to the delivery of service and oversee operations within established policies and parameters in accordance with all applicable federal, state and local laws and regulations.

Essential Functions of this Position:
• Provides leadership to the departments assigned to the Operations division, applying strategic thinking and results orientation to ensure business objectives and goals are achieved.
• Ensures successful delivery of DART’s transit services, including the general leadership of and project management for 1) the delivery of safe, reliable and customer focused transit services 2) improved communications and efficient flow of information related to operations activities, and 3) oversight of the Operations Department initiatives and projects.
• Leads and develops a positive and effective operations team of nearly 200 employees including operators, maintenance techs, customer service specialists and more. Proactively leads, mentors and develops teams; coordinates schedules, projects, and programs; reviews and evaluates work and provides constructive feedback/appropriate action plan; coaches, develops and motivates staff; participates in workforce planning and succession management.
• Develops, establishes, and directs execution of operating policies and procedures to support overall company objectives and ensure a high-quality customer experience. Regularly evaluate operating procedures and create centralized best practices to ensure performance throughout the organization.
• Ensures continuous improvement through key performance indicators (KPIs) for operational success. Monitors service performance and enforces standards for schedule adherence, safety, customer service and other requirements; identifies opportunities for improvements/efficiencies; and develops and implements change initiatives.
• Actively leads and manages change as the organization evolves; act as a change agent by communicating the need for change; models and enforce DART values.
• Ensures that all organization / agency activities and operations are implemented in compliance with local, state, and federal regulations and laws governing business operations. Directs the activities of DART services in compliance with the Americans with Disabilities Act (ADA) regulations, providing accommodation to qualified individuals. Maintains awareness of potential, pending and current legislation and regulations that impact DART’s operations and works with the Leadership Team to respond appropriately.
• Maintains a strong and positive working relationship with DART’s labor union. Administer DART’s collective bargaining agreements including participating in contract negotiations, conducting grievance hearings and facilitating labor-management and other employee work-group meetings.
• Directs studies, investigations, and analyses at the direction of the CEO, presenting verbal and written reports of findings and recommendations to Commission members, staff, elected and public officials, riders, the general public and special interest communities.
• Implements business plan elements related to the delivery of transportation in cooperation and coordination with all DART departments. Maintains a timely and accurate reporting system designed to keep the CEO and Leadership Team informed of progress and trends.
• On-call 24/7, being available for the Operations Team and, when needed, being on-site to assist with major accidents and incidents involving DART customers and Operations employees as well as major weather events; notifies and keeps the CEO updated on the status of these incidents and events; and prepares communications regarding these incidents on behalf of the CEO. Serves as a hands-on “working” Manager during incidents, major weather and disaster related events.
• Ownership of the Des Moines Public Schools relationship and ensuring that it is collaborative and effective relationship by being proactive and responsive in dealing with operational issues and concerns with students.
• Ensures the team has effective working relationships with other external partners that impact operations team responsibilities.
• In coordination with DART’s safety department, assist with the development, communication and implementation of safety rules, policies, and procedures in support of the agency’s safety management system (SMS).
• Provides oversight to contracted security officers (off-duty Des Moines police officers and private security) to ensure DART employees, customers and facilities are safe and secure.
• Ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with Federal Transit Administration, state, and other regulatory and grant conditions/requirements through the implementation of internal controls, policies, business processes, effective use of financial systems, and collaboration with other departments.
• Provides communication and guidance to the CEO, other Executive Leadership Team members, and Commission on trends, issues and activities that impact DART Operations. At the request of the CEO, interact with the Commission to support policy setting and decision making on areas of responsibility.

Additional Responsibilities of this Position:
• Represents the Agency at various meetings; and communicates with government officials and personnel from other transit agencies.
• Works with the External Affairs Department to develop and respond to media requests. May be required to serve DART spokesperson on media related requests involving operations.
• Works collaboratively with DART Leadership Team and other Departments Managers. Interacts with various departments and outside agencies to coordinate schedule, detours, bus stop changes, and special event services from park and ride locations. Responsible for the management, coordination and delivery of the Iowa State Fair service.
• Participates in the preparation and administration of the operating and capital budgets for all of Operations departments. Assists in developing specifications for the purchase of new equipment. Oversees a state of good repair for all of DART’s rolling stock and facilities.

Education and/or Experience:
• Bachelor’s Degree from an accredited college or university in Planning, Public Administration, Transportation, Engineering, Business Administration, or a related field.
• Master’s Degree in a related field preferred.
• A minimum of ten (10) years of progressively responsible management experience, preferably in public transportation planning and/or a bus maintenance environment, with a minimum of (5) years’ supervisory experience.
• Labor relations experience preferred.

Knowledge, Skills, Abilities and Competencies:
• Overall transit operations; and applicable Federal, State and local laws, rules and regulations regarding public transit management and administration.
• Principles of and skills necessary to effectively lead people and teams.
• Operating budget administration and capital planning for fleet and facility management.
• Collective bargaining agreements and labor negotiating practices to include grievance proceedings and progressive discipline.
• Policies, regulations, and guidelines governing public agency procurement.
• Principles and practices of administration and organizational management, supervision, budget development and monitoring.
• Transit vehicle technical specifications and standards.
• Personal computers and current software programs for word processing, spreadsheets, presentations, email and databases at the advanced level of proficiency; as well as general knowledge of specialized software related to functional area; knowledge of Trapeze OPS, Trapeze PASS, TransitMaster and Trapeze EAM preferred.

Skill or Ability to:
• Provide leadership to establish and maintain effective, cooperative working relationships while communicating effectively internally to promote an open door atmosphere, team build, problem solve, and build rapport to positively influence the actions and responsibilities of subordinates; and externally to respond to various governmental officials, consultants or the general public regarding community and organizational issues as it relates to public transit
• Analyze, interpret, and manage complex data or organizational issues, use good judgment and common sense to make logical, cost effective and critical decisions to support innovative, high-performance operations.
• Establish project goals, lead collaborative project planning efforts and successfully transition completed activities to operating personnel.
• Communicate complex concepts in a clear and concise manner both orally and in writing to a wide array of audiences. These concepts include but are not limited to making recommendations regarding public transit measures affecting land use, community facilities, housing and transportation to control and guide community development and renewal.
• Work in an environment requiring strong discipline and attention to detail.
• Review and evaluate environmental impact reports applying to specified private and public planning projects and programs as they relate to public transportation projects.
• Manage, motivate, develop, and evaluate staff in tasks involving analyzing, authorizing, contracting, coordinating, formulating, hiring, negotiating, planning and scheduling skills.

Competencies Required:
• Acting as a Champion for Change – Challenges the status quo; encourages employees to question existing methods, practices, and assumptions; motivates and empowers employees in their efforts to try new things; coaches’ employees on effective change management principles. Recognizes opportunities and quantifies potential gains and losses, pursues new directions and drives needed change.
• Building and Supporting Teams – Inspires, motivates, and empowers people to achieve organizational goals. Promotes open and free-flowing communication. Coaches, mentors, and manages employee experience and employee performance. Creates space for others to lead to develop talent for the future. Facilitate communications and collaborations between employees; Leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions.
• Setting a Strategic Vision – Identifies and articulates the strategic goals and direction of the company, division, or group; establishes connections between short term goals and long-term objectives and directions. Takes accountability for strategic goals and plans at the department level. Anticipates and mitigates obstacles and business disruptions. Analyzes departmental strengths and weaknesses, then develops and implements appropriate action plans.
• Driving Continuous Improvement – Establishes methods to monitor and improve performance of systems and processes; utilizes specialized techniques for continuous improvement. Transcends traditional ideas, rules, patterns, and relationships and to create meaningful new ideas/solutions. Seeks, evaluates, and implements alternative solutions. Brainstorms and encourages new ideas and solutions. Takes “smart” risks including trying new and different ways to get the job done. Integrates input and ideas from different sources to share information and/or explore opportunities.
• Communication through Leadership – Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information throughout the organization. Demonstrates understanding of the feelings, motivations, and perspectives of others, while adapting communications to anticipated reactions. Coaches’ others on how to craft effective messages. Ensures effective communication takes place at the departmental level. Creates opportunities and forums for discussion and idea sharing.

DART is an EEO Employer.