JOB TITLE: Chief Operating Officer LAST REVISION DATE: 10/2022
DEPARTMENT: Planning and Development EEO: Executive
REPORT TO: Chief Executive Officer FLSA: Exempt, Full-time
LOCATION: Lewisville, Texas
TARGET HIRING RANGE: $181,650.00 – $207,000.00, entry salary dependent on qualifications
STAFF: Senior Director of Rail Operations, Senior Director of Bus Operations, and Director of Planning & Capital Development.

The Chief Operating Officer is responsible for daily delivery, exceptional performance, and strategic direction of all modes of transportation services the agency offers – Mobility Services, Rail, Bus, Paratransit, and others. The COO also works closely with the CEO as a trusted advisor and thought leader on matters of broad organization significance including ongoing refinement of the strategic plan for the agency, operational plans, and policies affecting the entire workforce and/or population served by DCTA. The COO performs under the supervision of the CEO as a member of the Agency’s Executive Team.

• As a member of the Executive Team, work with the CEO and Board of Directors to develop agency strategic goals and objectives, annual goals and objectives, and the annual work plan.
• Lead by example and create systems, processes, and teams to reinforce organizational focus on safety, service, and ridership outcomes.
• Provides leadership for the agency as the Chief Executive Officer in their absence.
• Ensure effectiveness of and compliance with mode-specific safety rules, processes, and procedures. Along with the CEO, serve as a primary Agency’s liaison with DCTA board of directors, key elected officials and represents the agency with federal, state, local leaders, and national and regional associations
• Lead DCTA, North Texas Mobility Corporation, and contractor service delivery teams for Bus Operations, Mobility Services, and Rail Operations to ensure Key Performance Indicators are understood and achieved in delivery of high-quality service for customers.
• Identify opportunities, cast vision, and collaborate broadly to lead organizational transformation and continuously improve service, efficiency, and cost-effectiveness of services.
• Lead staff and consultant teams to develop and update long-range service plans to achieve strategic goals and objectives including ridership and service area growth. Lead staff and consultant teams to develop service plans that integrate and continuously improve multimodal services year over year.
• Develop and oversee DCTA’s long-range capital plan, annual maintenance plan, fleet plan, real estate plans, and others and ensure they are reflected in the agency’s Long Range Financial Plan to enable sound decision making and regional planning. Understand and integrate all possible funding sources into financial planning and execution to deliver desired outcomes.
• Communicate and collaborate broadly across the agency, member cities, and local, regional, state, and federal agencies to ensure alignment of respective staffs and plans and the effective execution of projects and initiatives.
• Lead regionally significant, cooperative projects and efforts with partner agencies to transform delivery of services across jurisdictions and optimize application of public resources.
• Develop, exemplify, and promote the Agency’s servant leadership culture and enable a supportive environment for employee health and professional development.
• Maintain, support, and promote agency safety culture by following, promoting, ensuring compliance with, and working to improve DCTA’s safety rules, policies, and procedures.
• Perform related duties as assigned



Education & Experience: Equivalent of a Bachelor’s degree from an accredited college or university with major course work in public administration, engineering, planning, business, communication, or other related discipline. Master of Public Administration, Business Administration, Engineering, or related field preferred. Minimum of ten (10) years of progressively responsible experience involving public or private transportation, public administration, engineering, and/or an equivalent field. Public transportation experience is highly desirable. Minimum of five (5) years of supervisory experience

Special Requirements: Hold a current valid Texas Driver’s Licenses or have the ability to obtain one upon entry into the position.

Knowledge of:
• Federal Transit Administration (FTA), Federal Railroad Administration (FRA), Federal Highway Administration (FHWA), Texas Commission on Environmental Quality (TCEQ) and Environmental Protection Agency (EPA) compliance regulations, Buy America, National Environmental Protection Association (NEPA) Title VI, Uniform Relocation Act, National Environmental Policy Act (NEPA), DBE, Davis-Bacon, American Disabilities Act and Texas MUTCD
• Knowledge of State and Federal funding sources including Congestion Mitigation and Air Quality (CMAQ), Formula Funds, and Federal Discretionary Grant Programs.
• Principles and practices of multimodal transportation planning, program development, contract negotiation, public administration, and project management
• Principles and practices of budget preparation and administration, financial planning, accounting principles
• Demonstrate familiarity with principles of design and construction and specifications development
• Current and emerging planning and capital infrastructure trends applicable to the public transportation industry Principles of supervision, training, and performance evaluation.

Ability to:
• Act as a Champion for Change by challenging the status quo; encouraging employees to question existing methods, practices, and assumptions; motivating and empowering employees to try new things; coaching employees on effective change management principles. Recognizes opportunities and quantifies potential gains and losses, pursues new directions and drives needed change.
• Work independently to perform a variety of functions and manage multiple projects at one time while working in a dynamic environment with changing priorities to meet established deadlines
• Demonstrate a professional level of expertise and high level of discretion and judgment in execution of duties
• Analyze and recommend solutions to complex legal, financial, interpersonal, professional, and technical problems using creativity and specialized knowledge to implement recommendations in support of goals
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient multimodal transportation operations
• Interpret and apply Federal, State, and local policies, procedures, laws, and regulations
• Plan, organize, direct, and coordinate the work of professional, technical, and clerical personnel, delegate authority and responsibility
• Establish cooperative working relationships and communicate effectively and sensitively with all levels of staff, Board of Directors, and external stakeholders, both verbally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work

PHYSICAL ACTIVITIES: Physical activity includes, but are not limited to: on a continuous basis, sit at a desk for long periods of time; board and disembark from transit vehicles in a field environment, move safety through vehicle shop and maintenance areas, intermittently twist and reach office equipment; write or use keyboard to communicate through written means; lift moderate weight; reaching above the waist, reaching below the waist, and reaching waist to shoulder to reach inventory on shelves; talking and hearing when dealing with customers; and observation of transit projects and operations during field work.

Additional Information

DCTA reaffirms its policy of equal opportunity regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability, or status as a protected veteran in accordance with DCTA policy and applicable federal and state statutes and regulations. DCTA is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the HR department at jobs@dcta.net

Additional perks and benefits that accompany full-time employment with DCTA:
• Flexible office hours are permitted, given a regular 8-hour workday that brackets the agency’s core hours from 9:00am – 4:00pm (i.e., 7:30 am to 4:30pm, or 9:00am to 6:00pm). These flex hours are coordinated with your supervisor.
• Employee portions of Medical and Dental benefits are 100% paid by the employer.
• If you have utilized a Proportionate Retirement Program in the past, the service time transfers to DCTA’s retirement system, TCDRS. The following systems apply:
o Texas Municipal Retirement System (TMRS)
o Employees Retirement System (ERS)
o Judicial Retirement System of Texas (JRS)
o Teacher Retirement System of Texas (TRS)
o City of Austin Employees Retirement System (COAERS)
• Expanding time-off accruals: 12 days of vacation time accrued for the first year, increasing by one day each year, with a max of 17 days annually. Additionally, employees earn 12 days of sick time each year, 1 personal day, 2 floating holidays, 1 birthday, 8 fixed holidays, and the ability to earn two additional days off through the Wellness Program.
• DCTA strives to continually improve our Servant Leadership culture. We pride ourselves in having an open, caring, and communicative community of employees, with the drive to help build each other up.
• Flexible dress code: business casual, allowing jeans every day (unless otherwise specified for external/special meetings, events, etc.).
• Extensive Wellness Program, including several opportunities to volunteer with the agency, sporadic lunch and learn events, chair massages, the potential to earn two extra days off each year, and continual efforts to improve wellness throughout the agency