Overview

Compensation & Benefits

DASH is pleased to offer the following benefits:

  • Competitive pay: $108k-$115k, DOE
  • Commuter Benefits (SmartBenefits)
  • Parental Leave
  • Tuition Reimbursement
  • Training and Development opportunities
  • Company sponsored events, conferences, and outings.
  • Health, dental, and vision insurance, paid life and AD&D insurance, short term disability, plus other supplemental insurance, and support programs
  • A generous company 401k contribution
  • Paid vacation, sick leave, holidays, and floating holidays

Notice to Current Employees

If you are a current employee at DASH:

  • You will not be eligible for consideration at this time if you have been recently promoted/or hired within the past 12 months.
  • You must be in good standing* with the company. See details below.

General Description:

Under the direction of the Director of Operations, the Deputy Director of Operations is responsible for overseeing the delivery of safe and efficient fixed-route transit services and ensures optimal service performance. As a member of the DASH Senior Management Team (SMT), the Deputy Director of Operations plays a vital role in long term planning and development of DASH bus services. This position leads the operations management team, monitors key performance indicators, and develops methods to effectively utilize equipment and workforce resources. This position directly supervises and provides performance feedback and training to the Operations Manager who in turn oversees a team of Transit Operations Supervisors and Field Supervisors.

The Deputy Director of Operations plays a key role in establishing and maintaining positive workforce relations and employee morale. Assists the Director of Operations in providing overall leadership to the Operations Department through various administrative and supervisory functions including policy development, budget oversight, managing special events, projects, charter services, and assessment of statistical data and performance results. This position will also play an important role in coordinating between departments to ensure quality service is provided to DASH customers.

Responsibilities/Essential Functions:

  1. Provides oversight and leadership of the day-to-day operations and management functions including the DASH Operations Control Center (DOCC), daily scheduling, operations payroll, field supervision, garage coordination, clerical functions, personnel management, service management, and emergency response.Monitors overall system operations to ensure resources such as vehicles and staff are adequate and deployed efficiently to address service issues as needed. Ensures proper staff coverage and recruitment planning at all levels of the Operations Department.
  2. Ensures system emergencies and service recovery are handled properly and efficiently by staff and timely communication to DASH senior management and executive leadership as appropriate.
  3. Reviews and responds to Customer Service issues and leads investigation in coordination with the Operations Manager. Investigates and reports on service failures to the Director of Operations.
  4. Monitors service quality both from the office and in the field to proactively identify and address operational deficiencies and customer pain points; Maintains and promotes best-in-class service for our customers.
  5. Works closely with Operations Manager to monitor staffing levels and supports the staffing and recruitment of the operations workforce. Helps identify innovative ways to attract a qualified talent pool and works with Human Resources on recruitment strategies.
  6. Works closely with Deputy Director of Fleet Maintenance to support operational service needs including electric vehicle charging, fleet availability/downtime, and maintenance issues affecting operational services.
  7. Identifies and supports opportunities for remedial, reinforcement, and refresher training needs in conjunction with the Safety & Security and Training Departments.
  8. In conjunction with the Operations Manager and Training Department, establishes workforce training and development goals and objectives.
  9. Creates and/or recommends new policies and procedures to the Director of Operations for continuous improvement of DASH services. Develops, reviews, and updates departmental policies, procedures, and manuals.
  10. Reviews daily reports and documentation from operations support staff such as event reports, personnel documentation, etc. to ensure accuracy and completion.
  11. Provides regular coaching, guidance, and feedback to operations support staff.
  12. Identifies professional development and growth opportunities for subordinate staff to optimize workplace performance and succession planning.
  13. Ensures compliance with the collective bargaining agreement (CBA), Company handbook, relevant SOPs and Operations manuals, and all applicable Local, State, and Federal laws and regulations at all levels of the Department.
  14. Serves as the primary designee for the Director of Operations in the first step of the grievance process; Administers employee discipline in the absence of the Operations Manager or in severe cases as needed. Works closely with Human Resources to ensure appropriate and timely coaching and discipline is being administered by the Operations Manager.
  15. Works with the Operations Manager to ensure the proper managing of DASH private charter program to include responding to requests, providing pricing, and confirming scheduling details as necessary. Responsible for overseeing successful charter service delivery and positive customer experiences.
  16. Identifies and researches trends affecting the principles of safety, service, schedule, and operational efficiency as it relates to the DASH transit system. Recommend changes and improvements to the Director of Operations.
  17. Works with the Operations Manager in the reporting of Key Performance Indicators (KPIs), department statistics, and overall performance to the Director of Operations and SMT.
  18. Supports the development, administration, and monitoring of the department budget, capital requirements, and workforce levels in conjunction with the Operations Manager and Director of Operations.
  19. Acts as an ambassador to the public, providing on-site resources and information as needed, and advising passengers of rules and regulations when necessary.
  20. Engages with all levels of TMA management as it pertains to service, equipment, and workforce planning.
  21. Attends company meetings and events and serves as the designee for the Director as needed.
  22. Prepares written communication via emails, memorandums, and other general operations correspondence with all levels of management and DASH operations staff.
  23. When needed, assist with supervisory duties, dispatching, and workforce scheduling.
  24. Cooperatively and efficiently performs related tasks and duties as required.

Qualifications

Knowledge, Skills and Abilities:

Essential:

  • Deep understanding of fixed route transit operations and service area.
  • Proficiency in transit rules and regulations (FTA, FMSCA, DOT, OSHA).
  • Computer skills with Microsoft Office suite (Outlook, Word, PowerPoint, Excel, Teams) for transit-related tasks.
  • Clear and effective communication (written and oral) for guidance, mentorship, and instruction.
  • Ability to interpret and enforce company policies, procedures, and CBA.
  • Strong data collection and dissemination skills.
  • Excellent customer relations and employee motivation skills.
  • Collaborative work ethic and ability to build relationships.
  • Independent decision-making within delegated scope.

Additional:

  • Basic knowledge of finance management and budgeting.
  • High level of confidentiality and discretion.

Emotional, Psychological and Physical Requirements:

  • Stress management: Handle long hours, high pressure, and frequent interruptions.
  • Emergency preparedness: Manage and respond effectively to emergency situations.
  • Interpersonal skills: Interact with diverse individuals with varying personalities, maintain composure, and work effectively at all levels.
  • Meetings: Regular attendance, both internal and external.
  • Physical: Extended sitting, occasional light lifting (<50 lbs.), ability to move throughout facilities and the city, work evenings, weekends, holidays, and in emergency situations.

Additional/Miscellaneous/Special Requirements:

  • Successful completion of the following TSI courses is required within eighteen (18) months of employment: Bus System Safety, SMS Awareness, SMS Safety Assurance, and SMS Principles for Transit.
  • Reasonable Suspicion and Post-Accident Testing training compliant with USDOT regulations is required within one year of employment.
  • Acceptable criminal history record check upon hire and must be maintained throughout employment.
  • Possession of a Commercial Driver’s License Class A or B with Passenger and Air Brake endorsement is a plus.
  • May be required to attend training, meetings, and classes for continued professional development which may involve local and regional travel.

Education and Experience:

  • Bachelor’s Degree or higher from an accredited college or university with major coursework in business administration, public administration, or a related field required.
  • Minimum of five (5) years of direct experience within the Transportation industry or related with a focus on Transit Operations.
  • Minimum of five (5) years of supervisory and administrative experience required.
  • Minimum of three (3) years of experience managing public transit operations.
  • Experience working as a transit operator or supervisor preferred.
  • Experience working in a Union environment is strongly preferred.
  • Working knowledge of DOT and relevant Federal policies and regulations.
  • Any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor’s degree or higher may be considered in lieu of advanced education requirements.

Current employees must be in good standing with the Company. **

**An “employee in good standing” shall mean that (i) Employee meets or exceeds performance expectations; (ii) Employee is not on probation or has received disciplinary action in the past 6 months; (iv) Employee has maintained a favorable safety record for the past 6-12 months (v) Employee receives commendable customer feedback.

Equal Opportunity Employer

Transit Management of Alexandria (TMA) is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other protected characteristic. We strive to foster a diverse and inclusive workplace where everyone is valued and respected.

The ADA requires TMA/DASH to provide adequate accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Due to a high volume of applications, no phone calls or emails please.