Overview

Salary: $135,491.20 – $173,576.00 Annually

ESSENTIAL FUNCTIONS:

This list is intended to indicate the general nature and level of work performed and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

  • Oversees the overall programs/activities of the contracted operations and maintenance groups. Ensures long-term decisions advance and are consistent with the Authority’s goals and objectives as directed by the Board of Directors and the CEO. Ensures the development and continuous improvement of transit programs, implementation and measured outcomes of bus, paratransit, and other transit services.
  • Manages the operational resources and capital assets while providing safe, efficient, well-maintained, and reliable transit services throughout Stanislaus County and ensures that key business functions are aligned to support those operations. Ensures compliance with federal and state regulatory compliance agencies.
  • Oversees and assists in research and development of new or revised transit routes and schedules. Monitors and analyzes system performance including current schedules and operations. Recommends and implements route changes as directed. Uses transit scheduling and planning software to analyze, plan and deploy transit routes.
  • Presents written and oral reports on a wide variety of transportation issues to a variety of audiences, including the Board of Directors, community groups, commissions, community and business groups and industry organizations.
  • Leads the operations and planning team within the Authority to increase productivity, morale, efficiency, and safety. Encourages creativity, growth, and initiative of staff to ensure skill development and growth. Ensures interactive communication and feedback through meetings, collaborative projects, as well as measured outcomes.
  • Represents the Authority and/or CEO as designated in meetings and before community and business groups to further the Authority’s interest. Maintains communication with government and public service agencies to coordinate regional issues and represent the Authority.
  • Plans and evaluates the performance of operations and planning agency staff; establishes performance requirements and personal development targets; monitors performance and provides coaching for performance improvement and development.
  • Provides leadership and collaborates with Authority staff to develop and retain highly competent, customer service-oriented staff through selection, training and day-to-day management practices that support the Authority. Oversees the investigation of formal customer complaints; follows up on the review and resolution of customer complaints; may directly respond to customer complaints or inquiries, by telephone and in writing.
  • Assists in the preparation and administration of annual budgets for all areas of responsibility.
  • Oversees the completion of the National Transit Database and other local, state, and federal reporting.
  • Develops, maintains, and coordinates the Authority’s CAD/AVL systems and other transit technology.
  • Evaluates and administers the Authority’s marketing, public information, community engagement, community outreach, and media communications. Responds orally and in writing to inquiries and requests from the public, staff, government agencies and others as directed by the CEO. Maintains the content of the Authority’s website ensuring accuracy and quality.
  • Develops, implements, and administers a variety of special projects.
  • Perform related duties as assigned.

MINIMUM QUALIFICATIONS:

Knowledge of:

  • Principles of transit operations, transit planning and key performance indicators.
  • Pertinent federal, state, and local laws, codes, rules, and regulations.
  • Principles and practices of public relations, media, marketing, and advertising.
  • Public information and community relations program development and implementation.
  • Writing and editing techniques for a variety of audiences.
  • Principles of human resources, including hiring, training, development, coaching and discipline.
  • Computers, information systems, and Internet technologies related to CAD/AVL Systems, GIS, GPS, or Web.
  • Research and problem-solving techniques.
  • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and desktop publishing programs.

Ability to:

  • Understand transit planning and route schedules, and learn software systems
  • Perform professional public information duties to promote and market Authority services.
  • Exercise independent judgment in identifying and responding to requests for information from the media and public.
  • Effectively function under multiple deadlines.
  • Interpret and explain complex information in a clear and understandable manner.
  • Interpret, explain, and apply federal, state, local, and Authority policies, procedures, laws, rules, and regulations.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Operate office equipment including computers and supporting word processing, spreadsheet, database applications, and graphic systems and software.

EXPERIENCE AND TRAINING GUIDELINES:

  • Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

  • Ten years of progressively responsible experience in public transit operations, at least five of which were in a management/supervisory capacity

Educations and Training:

  • Equivalent to a bachelor’s degree from an accredited college or university with major course work in urban planning or studies, transportation, geography, or a related field. A Master’s degree is preferred.

License or Certificate:

Possession of, or the ability to obtain, a valid California driver’s license.PHYSICAL AND MENTAL REQUIREMENTS:

Mobility: frequent use of keyboard; frequent sitting for extended periods of time; occasional bending or squatting. Lifting: frequently up to ten pounds; occasionally up to twenty-five pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise.

WORKING CONDITIONSWork is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Community engagements at off-site locations is required, working with maintenance personnel in a shop and transit bus riding are required.BENEFITSStanislaus Regional Transit Authority offers competitive wages and benefits including:• Medical, Dental and Vision coverage• Retirement and Deferred Compensation• Paid Vacation and Sick Leave• Management LeaveAPPLICATION PROCEDURES/FINAL FILING DATECompleted applications may be submitted via U.S. Mail or in person to 912 11th Street, Ste 100, Modesto, CA 95354 or via email to finance@stanrta.org. All applications must be accompanied by a cover letter and resume. All applications must be received no later than 5:00 p.m. on January31, 2022.