Set priorities and direction for the Operations Analysis Team. Supervise the Operations Analysts. Research, gather, integrate, analyze, and present data from disparate systems for internal and external reporting.


Find and use the best available methods and models to develop and monitor key performance indicators (KPIs). Conduct decision-support analyses based on performance indicators to develop and support process improvement plans and performance management programs. Provide expert consultation, advice, and instruction to RTA employees in other departments who have analytical responsibilities (e.g., District Business Analyst, Risk Analyst II). Cultivate authority-wide analytical capability by advocating for and implementing best practices across all business units.


Must have a Bachelor’s Degree in Business Administration, Statistics, Mathematics, Engineering, Data Analytics, or a similar field. Must have a minimum of seven to nine years of related work experience. Must have excellent written and oral communication skills, advanced-level Excel skills (data modeling, formulas), intermediate SQL querying, and familiarity with Crystal Reports. Must have an advanced understanding of transit-specific performance measures.
Working Conditions: The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Additional Information

The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services. In 2016, RTA provided 18.1 million vehicle-miles of service on all modes — HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.
We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)
The Greater Cleveland Regional Transit Authority (GCRTA) located in Cleveland, Ohio, is searching for an innovative and collaborative individual excited about our city, our public transit system and the important services we provide to our customers to be the Manager of Operations Analysis.