The City and County of Honolulu is seeking an experienced Mobility Innovation Manager for the nation’s first driverless metro system.
RESPONSIBILITIES: This position is located in the Department of Transportation Services (DTS) and is responsible for rail customer service, customer retention, mode share analysis, and strengthening the overall transportation mobility brand and reputation. Plan, manage, and assess rail customer service, customer information, fare policy and promotions, customer and public opinion research and related customer information programs and services. Responsible for an integrated strategy of customer information, representing both static and dynamic elements, to ensure timely, accurate, relevant information for customers to plan trips and successfully navigate the system. Responsible for the planning and development, implementation and evaluation of customer information relevant to transit service for all service scenarios, including planned changes, unplanned disruptions and standard updates. Responsible for quality assurance measures and support necessary to monitor, review and analyze the performance of the operations and maintenance services Contractor with regard to customer experience to ensure a safe, reliable, and customer driven rail service. Establish and maintain a positive relationship with Contractors. Demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.
Equivalent to graduation from an accredited four year college or university with a bachelors degree in communications, public administration, public relations, or a related field. Five years of experience involving mobility customer experience as a primary function in a large public or private transportation organization, two of which must have been in a supervisory capacity.
For complete information and to apply, go to: https://tinyurl.com/3t33jseh