Overview

At Brightline, we believe in creating meaningful connections through exceptional travel experiences. We operate at the intersection of hospitality and transportation and we are on a mission to encourage America to Go Car Free. Carefree. Brightline owns and operates an express passenger rail system connecting major population centers in Florida, with plans to expand operations further in Florida, Los Angeles, Las Vegas and elsewhere in North America. We are the first new major private passenger intercity railroad in the United States in over a century, and we believe our business represents a scalable model for twenty-first century passenger travel in North America.We’re looking for an Operations Center Controller who’s as passionate about both operations performance and hospitality as we are. This role communicates transportation plan updates to Train Dispatchers, coordinates communication between train crews, stations, ground transportation, and guest service, and provides timely and meaningful updates to passenger and teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company. You will help keep that flow moving 24 hours per day.

Responsibilities

Monitor real-time train operations on dispatch screens, radio channels, and via GPSCommunicate by telephone with the Dispatch Center to gather information and anticipate any impacts to train serviceExecute communication protocols to notify Brightline departments of service interruptionsOperate software interfaces to update passenger and teammate information systemsPrepare delay, cancellation and impact reports and service status briefingsParticipate in routine operating department conference callsAnticipate impacts to train service and develop efficient recommendations for recoveryCommunicate essential information to field managers and senior leaders during service interruptions and accidents/incidentsParticipate in drills and emergency simulationsMaintain incident and injury logsPrepare nightly reports and assist with sending internal employee communicationsWe are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do.

Requirements

Basic Excel, Word, and e-mail skillsFluent in technical English languageExperience in a job working nights, weekends, and holidays2 years’ experience in dispatching or operations control center environmentYou enjoy being at the center of the actionYou are comfortable working 12-hour shiftsYou are comfortable working nights, weekends, and holidays as required by your scheduleYou are comfortable working alone in an indoor, isolated environmentYou communicate efficiently and effectivelyYou handle challenging situations with tact and diplomacyYou maintain accurate documentationYou remain calm and professional when dealing with difficult situationsYou provide responsive follow-up communicationYou follow protocols but are comfortable deviating appropriately when circumstances changeYou are accountable for your actions and expect accountability from others

Additional Information

NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY. Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.