The Duluth Transit Authority is looking for an experienced Paratransit Director to manage our paratransit department-STRIDE (Special Transit RIDE). The DTA is an award-winning transit agency that provides safe, convenient, and affordable public transit service (fixed route and paratransit) within the beautiful Twin Ports of Duluth, MN and Superior, WI. We transport just under 3 million passengers annually by way of our 75+ bus fleet and we employ approximately 180 team members. STRIDE is dial-a-ride transportation service for qualified individuals with disabilities in the Twin Ports. It operates in accordance with the Americans with Disabilities Act (ADA).


This is a position at our office in Duluth, MN. This is not a remote position. Qualified candidates will have at least 10 years experience managing paratransit operations and knowledge of ADA . Duties include daily oversight of the dispatch office operations, managing 25 dispatch and driving staff, ensuring ride requests are scheduled according to ADA guidelines, reviewing schedules, managing operational issues, completing weekly and monthly reporting, timekeeping, and attending meetings and trainings. This position requires the candidate to be on-call to handle emergencies remotely.


Must have exceptional verbal and written communication skills, be a self-starter and a team player. Advanced knowledge of computers, Microsoft Office Suite and Trapeze software is also preferred. We are looking for a leader who has excellent time management skills and can manage in a fast paced and dynamic environment. Must be adaptable and able to adjust to changes in priorities when necessary. Must be comfortable being on the phone often. A two-year or four-year degree is preferred. Excellent time-management skills. Pay will be commensurate with experience.

Additional Information

DTA Employees enjoy a fringe benefits package that includes:

Competitive Salary
12% match of salary to a company sponsored pension
Training and Career Development Opportunities
Employee assistance program
Flexible spending account (FSA)
Health insurance-full paid monthly premiums for employee and family
Dental Insurance-fully paid monthly premiums for employee and family
Vision Insurance-fully paid monthly premiums for employee and family
Life insurance-fully paid monthly premiums for employee
Access to Minnesota Deferred Compensation Plan
Free bus passes for employee and immediate family
Paid vacation
Paid sick time