Overview

$65K-$85K

If you possess a fervent dedication to enhancing transportation experiences and aiding customers in reaching their destinations seamlessly, if you are eager to engage in cross-functional cooperation to formulate optimal long-term service strategies, if you possess the expertise and assurance to provide insightful suggestions, execute fare adjustments, and effectively oversee a team, then the role of Planning and Scheduling Manager presents the very opportunity you seek.

Responsibilities

-Is lead on service development projects including needs assessment, development of planning documents and collaborating with management team for implementation.
-Attends community meetings and works with external stakeholders to increase awareness of transit planning in general; considers transit requests from new developments; and works to coordinate and integrate services with other providers, especially within a Mobility as a Service (MaaS) context.
-Participates in long-range service planning in collaboration with the Service and Operations Analyst and TCAT management.
-Performs route analysis with the Service Analyst to determine efficiencies and inefficiencies within the system.
-Is lead on run cutting team in development of work assignments for run bids and implementation of new service.
-Collaborates with the Operations Department on detours.
-Is lead on Transit Service Committee for service development and presents all route changes and passenger amenity changes to the committee.
-Is lead in the development and revision of schedules collaborating with Operations, Communication and Marketing, and the Service Analyst.
-Performs project management tasks for active projects including: identifying resources needed, assigning individual responsibilities, managing day-to-day operational aspects of project and scope, facilitating team and client meetings effectively, and holding regular status meetings with project team.
-Oversees and/or acts as a project manager on key Service Development projects such as the Bus Stop Amenities project, the ITS/Real-time Project, the Transit Development Plan, and others.
-Obtains monthly statistics from the ADA Paratransit provider for reporting purposes. Works with Marketing and ——–Communications on issues related to management of ADA Paratransit program.
-Drives the NTD process and has ownership of completing quarterly STOA reporting.
-Ensures that schedule data is pushed out to Avail in a timely fashion and that the GTFS is always up to date.
-Collaborates on updates to passenger amenities and real-time information such as, but not limited to, bus announcements, bus destination signs, and real-time information.
-Receives new service and service improvement requests and analyzes feasibility of accommodating requests. If warranted, makes recommendations to management team for service changes.
-Evaluates service requests for various events to determine best approach to accommodate the need if possible while complying with Federal and State regulations on Charters.

Other duties as assigned include but are not limited to:

-Participates in administrative staff meetings and attends committee meetings as needed
-Prepares required data and management reports.
– Performs other incidental and related duties as required and assigned.
-Adheres to TCAT policies and procedures to provide effective performance management with consistency and fairness.
-Reviews customer inquiries and complaints relative to service or schedule issues and provides resolution or communication back to customer.
-Foster an open dialogue with Bus Operators and riders to discuss route suggestions; responds to ideas with implementation dates or explains why suggestion was not accepted.
-Reviews customer inquiries and complaints relative to service or schedule issues and provides resolution or communication back to customer.

Requirements

-Bachelor’s degree and two or more years of planning experience required
-Two or more years of supervisory experience in a transit environment preferred
-Proven track record in planning for and using resources effectively, always
-Excellent communication skills, including verbal, written, public speaking, presentation skills, clarity and collaboration
-Demonstrated capacity to offer effective leadership, expert guidance, and technical assistance, while fostering a culture of seamless collaboration and cohesive teamwork
-Professional demeanor and the ability to communicate tactfully, patiently, and effectively with individuals from diverse backgrounds
-Able to work effectively and collaboratively with all levels of an organization
-Proficient in Microsoft Office Suite or similar software, including slide presentation software and mapping software
-Familiarity with GIS, QGIS, ArcGIS, or Remix a plus

Working Conditions:

-Typically works in office environment.
-Occasional work is done the field where exposure to weather conditions will occur.
-Ability to travel in the field to support special events and attend meetings.

Physical Demands:

-Typically sedentary, sitting most of the time while performing work at a desk.
-Frequently using fingers to make small movements such as typing, picking up small items and operating office machines. Frequent and regular movements using the wrists, hands and/or fingers.
-Occasionally bends, twists, stoops, and crouches in the office and field performing essential duties.
-Occasionally stands and walks for short periods of time in the performance essential duties.
-Ability to lift up to 25 pounds (printed materials, signs, files)
-TCAT, Inc. is an Equal Opportunity Employer which includes protected veterans and individuals with disabilities. Women, minorities, individuals with disabilities, veterans and military spouses are encouraged to apply.