Overview

Under general supervision, the Quality Assurance & Warranty Specialist assists in planning, administering, implementing, and evaluating quality assurance and warranty control programs.

Salary

$91,065.00 – $110,192.68 Annually

Distinguishing Characteristics

The classification of Quality Assurance & Warranty Specialist is distinguished from the classification of Materials & Warranty Manager in that the latter class supervises several work units involved with Materials Management and Warranty functions for VTA.

Classification Bargaining Unit: SEIU

Typical Tasks

  • Develops and/or recommends quality assurance and warranty control programs, plans, policies, procedures, and work instructions, in close cooperation with other staff;
  • Develops and/or recommends quality assurance and warranty specifications for procurement contracts, in close cooperation with other staff;
  • Develops, monitors, and follows up on maintenance division engineering action requests, preventative maintenance, and calibration inspections;
  • Develops, plans, schedules, and performs or tracks quality inspections, tests, and acceptance on transit vehicles, equipment, materials, and systems;
  • Develops, plans, schedules, performs, tracks, and reports on maintenance divisions, suppliers, and contractors quality systems audits and surveys;
  • Gathers, interprets, and communicates supplier and contractor quality guarantees and warranty policies and procedures;
  • Performs quality audits, and performs or requests quality inspections and testing on incoming transit vehicles, equipment, and materials;
  • Identifies, investigates, tracks, resolves, and reports on maintenance divisions, suppliers, and contractors’ product or service non-conformities;
  • Tracks, expedites, and closes supplier or contractor quality corrective action requests, claims, and campaigns;
  • Maintains effective liaison with suppliers and contractors, as well as VTA departments such as purchasing, materials management, accounting, maintenance, engineering and other departments;
  • Identifies and researches informational discrepancies, and recommends corrections to standard operating procedures, manuals, bulletins, engineering action requests, and work instructions;
  • Assists in administering a quality-management computer database system ensuring the integrity of documents, forms, data, and reports;
  • Develops, administers, and coordinates calibration and fluid analysis control programs;
  • Prepares quality assurance and warranty control service alerts, bulletins, and correspondence;
  • Assists in coordinating, documenting, tracking, and resolving warranty claims, campaigns, and corrective and preventive actions;
  • Provides reports to management regarding maintenance systems, supplier and contractor products or services, quality cost data, statistical analysis, and root cause failure summaries;
  • Prepares quality process control diagrams and flowcharts;
  • Interprets Federal, State, local, supplier, and contractor guidelines covering quality and warranty guarantees and policies;
  • Interprets Federal Transit Administration, American and International standards and guidelines covering quality assurance auditing programs, inspection, testing, and measuring systems;
  • Reviews and prepares the disposition of materials and components for quality testing or failure analysis;
  • May lead others in the unit;
  • Makes presentations and trains others regarding quality assurance and warranty control program policies, procedures, and work instructions;
  • May perform functions to register VTA owned vehicles with the Department of Motor Vehicles (DMV) including vehicle verification;
  • Performs related duties as required.

Minimum Qualifications

Sufficient training, education, and experience which demonstrate the ability to perform the above tasks and the possession of the following knowledge and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training, education, and experience equivalent to graduation from an accredited college or university with a four-year degree in Quality Science, Engineering, or other related field and three years of experience in quality control auditing, inspections, testing, and calibration control methods, techniques, and practices. American Society of Quality Certification (ASQC) in a quality area may be substituted for the required education.

Knowledge of:

  • Principles and practices of quality assurance and warranty control programs;
  • Application of statistical methods and quality cost data analysis;
  • Methods and techniques of quality auditing and principles of inspection and testing;
  • Principles and practices of program and project administration;
  • Fundamentals of a calibration control program.

Ability to:

  • Develop quality assurance and warranty control programs, plans, policies, procedures, and work instructions, in close cooperation with other staff;
  • Gather, compile, analyze, and prepare quality assurance and warranty control reports, including analyzing data for trend reports;
  • Coordinate, plan, and schedule supplier audits;
  • Maintain compliance with Federal, State, and local laws and regulations pertaining to quality assurance plans, programs, auditing, documentation, and reporting requirements;
  • Communicate effectively both orally and in writing;
  • Prepare comprehensive reports and correspondence;
  • Analyze situations, identify problems, and recommend solutions;
  • Review and interpret contracts and provide technical input;
  • Develop and interpret technical documents, specifications, and procedures;
  • Train and provide leadership to others on procedures and policies relating to quality assurance and warranty programs;
  • Establish and maintain effective working relationships with those contacted in the course of work;
  • Operate a personal computer with common software applications (i.e., word-processing, spreadsheet, and databases); learn specialty software of the work unit.

General Instructions

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org.

To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is “continuous,” apply immediately; the position may close without notice.

You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV’s Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Only on-line applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL.

Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their on-line account. Due to the number of applications received, candidates must check their application status through their on-line account. Contact NeoGov for assistance if needed. Information on how to apply for jobs at the VTA is available on the VTA Employment website and from the NEOGOV’s Applicant Assistance Line (855) 524-5627. NeoGov Applicant support is available from 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Americans with Disabilities Act Accommodations

The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities.  If you wish to request an accommodation, please click here (Download PDF reader).

Application Processing Information

All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application (“See Resume” is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.

Important: Proof of Education, either as a copy of a diploma or transcript, is required to verify all educational units listed on your application. Official transcripts are not necessary. Copies of diplomas, degrees, transcripts, or foreign transcript evaluations must be attached to the submitted application as a pdf.

Note: Failure to provide all of the required documents in the appropriate format (pdf ONLY), and properly labeled as shown in the example (for example: Smith_J BS Diploma), will result in the application being rejected as incomplete. No exceptions will be made.Note: Applicants holding degrees or credentials from outside the United States who are using these qualifications exclusively to qualify for a position are required to provide a foreign transcript evaluation as a pdf and properly labeled as shown above. Failure to provide a foreign transcript evaluation will result in the application being rejected as incomplete. No exceptions will be made.

All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.

Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees, and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.

Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.

If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org

VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.