This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the Capital Metro service area.



Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

  • Assist with the activities of OCC and fully support the goals and objectives of the Bus Operations and Vehicle Maintenance department.
  • Actively monitor all available systems to achieve the highest possible level of situational awareness of issues which may impact Capital Metro customers.
  • Notify the OCC staff, service provider dispatch and field personnel, and communications staff to assist in the development and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events.
  • Notify contracted service providers to respond to incidents and performance issues to safely respond and minimize customer impacts.
  • Ensure a culture of rapid response and efficiency for any service disruption.
  • Support the social media response after hours for operational issues.
  • Coordinate dispatching activities, communication operations, and assignment of service operations to obtain optimum use of facilities, equipment, and personnel.
  • Collect and analyze performance data to prepare a variety of reports regarding past productivity, current projections, and customer service.
  • Proactively assist in resolving operator, customer and community concerns related to safe and efficient public transportation.
  • Use facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations.
  • Maintain documentation related policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate.
  • Ensure a commitment to safety through effective leadership, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.
  • Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
  • Performs other duties as assigned.



  • Bachelor’s degree in Public Administration, Transportation/Logistics, Business/Management or a related discipline.  Additional relevant experience may substitute for degree on a year-for-year basis up to four years.
  • Three (3) years’ experience in transportation, transit, or service related industry.

Knowledge, Skills and Abilities:

  • Knowledge of Capital Metro services and experience using public transit as a rider.
  • Knowledge of principles and practices of transit operations associated with transit service delivery and operations supervision.
  • Knowledge of computer aided dispatching software for OCC and Field Operations.
  • Ability to communicate effectively both orally and in writing with diverse customers, employees, contractors, other agencies, public officials, and the public.
  • Ability to work varied days, hours, and shifts, including weekends as necessary and on-call response to serious accidents or incidents on a 24-hour basis.
  • Knowledge of the National Incident Management System (NIMS), and the Americans with Disabilities Act (ADA)
  • Ability to use MS Office including Excel, Outlook, PowerPoint, applications.

This position is designated as a “stationed” position. Stationed positions are positions in which work is performed predominantly on site at CapMetro facilities or in the field; positions that must be in the office to access specific equipment; or are roles that must be accessible to others. Employees in stationed positions are assigned individual workspace and are expected to generally work in the office 4 days a week. CapMetro is in the early stages of mobility planning and the mobility status of this position could be subject to change.


Cap Metro is Austin’s regional public transportation provider. We’ve been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.

We’re always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.



  • Work with a diverse, collaborative and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
  • Utilize our free and reduced fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
  • If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Child Care and Learning Center.

…and much more!


Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.