Overview
$164,444.80 – $198,640.00
Position Summary
Under the general direction of the Deputy General Manager-Bus, the Senior Director of Transit Operations is responsible for the daily operational aspects of the Golden Gate Transit (GGT) system. This senior level management position oversees the Transit Training and Safety, Transportation (includes the Operations Control Center and Field Operations), and Fleet and Facilities Departments and is responsible for leading a team of approximately 400 individuals, most of whom are represented employees. This position is responsible in ensuring that the GGT team and operation function safely, reliably, efficiently, and to the highest customer service standards. In addition, this position must ensure that all operational activities are performed in compliance with applicable local, state and federal regulations and in line with the District’s core mission, values, and relevant policies and procedures. Given that GGT’s daily operation is reliant on other District departments and external agencies for administrative, financial, legal, regulatory, and other logistical support, the Senior Director of Transit Operations serves as an advocate for Bus Division needs and must be effective in building and maintaining positive working relationships with others in the course of their daily work.
Essential Responsibilities
Provides operational oversight, leadership and direction to the following units: Safety and Training, Transportation, and Fleet and Facilities
Selects, supervises, trains, motivates, assigns, counsels and disciplines staff as appropriate, including establishing professional standards for work quality, performance and accountability
Works in partnership with HR Department on staff development and wellness efforts to support employee retention and personal growth
Leads the development and ongoing evolution of operational policies, procedures, and performance metrics to ensure compliance with local, state, and federal regulations, the long-term sustainability of the GGT system, and the team’s commitment to performing to the highest standards
Builds and administers the Transit Operations Department’s annual operating and capital budgets in coordination with other stakeholders within the Bus Division and District
Participates in capital planning processes to evaluate the operational functionality, and recommends enhancements for operational effectiveness
Oversees and ensures a state of good repair for all GGT vehicles, equipment, facilities, and other capital investments
Monitors transit service and identifies opportunities for improvements and maximizing efficiencies; develops and implements change initiatives
Regularly monitors performance data necessary for briefing executive management and other stakeholders (orally and in writing) on GGT’s system performance, as well as for maximizing operational efficiencies, effectiveness and productivity
Performs and/or manages procurement and contract administration activities, as needed, for delivering projects and programs and for supporting the operations, maintenance, safety and training activities of the Transit Operations Department
Ensures that appropriate safety and health policies, procedures and programs are implemented effectively? adequate resources and priorities are assigned to correcting hazardous conditions, and applicable safety programs are carried out
Participates in the management and negotiation of collective bargaining agreements (CBA), monitors CBA compliance and supports efforts to maintain effective, working relationships with labor organizations
Works closely with Bus Division managers and staff to ensure that Golden Gate Transit services are managed and delivered to the highest standard with respect to safety, customer service, regulatory compliance, and operational efficiency and effectiveness
Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service and a public servant mindset
Maintains awareness of potential, pending, and current legislation or regulations that may impact GGT’s operation; develops, recommends, and/or implements strategies for addressing and/or communicating operational impacts to the General Manager, District representatives, external partners/stakeholders, or policymakers
Prepares, reviews and approves complex, detailed correspondence, reports, plans or other materials that support GGT’s or the District’s operational activities, priorities, and mission
Represents the District at meetings with representatives of government agencies, professional business and community organizations, and members of the public
Knows and follows the safety and health rules and safe working practices applicable to his or her job
Represents the Deputy General Manager of the Bus Division as needed or assigned
Performs additional, related duties as assigned
Regular and reliable attendance and performance are required
Minimum Qualifications
Education and/or Experience:
A Bachelor’s degree in Business or Public Administration or related field from an accredited college or university. Additional qualifying experience may be substituted on a year for year basis in lieu of a degree.
A minimum of seven (7) years of supervisory and administrative work experience within the public transit industry, including position related experience in bus transit operations, service planning, data analyses, budget development, performance reporting, labor relations, and project management.
Required License:
Must possess and maintain a current, valid California Class C driver’s license and satisfactory driving record. Operates District vehicles on a regular basis.
Physical Requirement:
Ability to respond to emergency situations 24 hours per day, 7 days per week. Mobility to work in a typical office setting. Ability to communicate in person and over the telephone. Ability to read printed materials and a computer screen. Routine use of computer, telephone and other office equipment. Ability to travel to District facilities.
Knowledge of:
Principles of effective leadership, performance management, project management, standard business ethics, collective bargaining, and labor-management partnerships
Public transit management, transit service planning and delivery, customer/public service, transit operations, and federal/state/local regulations governing the provision of public (bus) transportation
Public budgeting and resource management (financial/human/capital resources, operating supplies, etc.)
Requirements for performing effective and accurate data analyses and performance reporting
GGT’s Safety Management System (SMS) and Agency Safety Plan (ASP)
Microsoft applications, including MSWord, PowerPoint, and Excel. Operating knowledge of Hastus and Init
Skills or Ability to:
Analyze, address and solve problems effectively and in cooperation with others
Coach and instruct others on the effective use of technology
Practice collaboration, respect, trust, and transparency in the course of their work
Maintain flexible and agile nature, in order to effectively manage and address operational and fiscal challenge
Manage complex projects from inception through implementation
Set priorities effectively, meet critical deadlines, and follow-up with assignments in a timely manner
Develop and administer budgets
Take initiative, reason logically, and be creative in developing and introducing new ideas
Draw responsible conclusions and make sound decisions
Define problem areas, evaluate, recommend, and implement alternative solutions to complex issues and problems
Work independently and demonstrate strong critical thinking skills
Understand, interpret, and analyze complex technical information, including state and federal laws and regulations
Motivate and inspire employees to perform to the highest standard
Establish and maintain cooperative working relationships with peers and representatives of other organizations
Communicate clearly and effectively, in oral and written form, using correct grammar and spelling
Maintain a high degree of confidentiality and integrity