Public Transportation Services Corporation(PTSC)


Bulletin No: 004226-016
Specialty: BETTER BUS
Closing Date: 14-MAY-21
Salary Grade: H1Q
Salary Range: $125,425 – $156,770 – $188,115
External/Internal: EXTERNAL
At Will**

Other Info: The Senior Director will lead Metro’s interdepartmental Better Bus Program to deliver improved service to Metro bus riders in the areas of speed, reliability, safety, and comfort. The improvements include everything from bus-only lanes and bus stop shelters to personal security and on-board cleanliness.
This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)

The following are the preferred qualifications:
Experience partnering with advocacy organizations and government agencies to successfully advance customer experience improvements
Experience building support for programs and obtaining funding through grant applications or other methods
Experience in transportation planning, particularly related to bus operations
Experience leading cross-functional committees and task forces to develop plans and programs to address pain points in the bus rider journey
Experience developing and operationalizing Key Performance Indicators (KPIs) to track improvements

Theories, principles, practices, and tools of project management and development
Transportation planning, engineering, construction, and operations
Applicable federal, state, and local laws, rules, and regulations governing policies, trends, strategies, and developments for areas such as project management, the transportation industry, environmental impact
Public and transportation project finance and funding
Capital budget development and administration
Public procurement policies and procedures
New and emerging technology and innovation practices
Modern management theory
Applicable business software applications

Skill In:

Program/project management and development
Managing projects from inception to culmination
Determining strategies to achieve goals
Critical thinking and synthesis of ideas and concepts
Policy research, analysis, and development
Building consensus and support around new concepts and innovations
Coordinating, facilitating, and motivating internal and external clients to make sound business decisions
Developing and implementing policies, procedures and strategies
Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
Exercising sound judgment and creativity in making decisions and solving complex problems
Communicating effectively orally and in writing
Preparing comprehensive written correspondence, analyses, recommendations, and public reports
Providing oral and written presentations and briefings for senior decision makers
Interacting professionally with various levels of employees and outside representatives

Develop new concepts and ideas to improve program/project performance that adhere to Metro policy and applicable rules, laws, and regulations
Analyze project information to develop and implement recommendations
Quickly obtain, analyze, and synthesize information
Write and speak concisely and persuasively
Establish and maintain cooperative work relationships
Manage multiple stakeholders at various levels of seniority from a range of disciplines
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Plan financial and resource needs
Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro’s website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (JMC)

*Open to the public and all Metro employees

**This is an At-Will position and employee serves at the pleasure of the hiring authority.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.


Basic Function

Oversees, manages, and executes plans, policies, and frameworks for projects for an executive unit that may have broad organization-wide impact; coordinates and oversees the work of assigned staff on related projects or assignments. The Senior Director will lead Metro’s interdepartmental Better Bus Program to deliver improved service to Metro bus riders in the areas of speed, reliability, safety, and comfort. The improvements include everything from bus-only lanes and bus stop shelters to personal security and on-board cleanliness.

Example Of Duties

Directs the evaluation, development, and implementation of multiple projects that may have major financial or operational impact to the department or Metro
Oversees, manages, and executes project or program delivery strategies
Manages staff execution of key workstreams and tasks
Scopes and oversees consultant support workstreams
Directs cross-functional development teams to address departmental issues
Works cross functionally with other departments to understand needs and strategic direction and ensure that department is aligned to meet client′s support requirements utilizing existing processes and tools and identifying areas for new solution development
Directs the development of business plans, objectives, initiatives, policies, and strategies for department or program
Evaluates issues that have an impact on department and/or Metro and facilitates executive decision making
Directs coordination of process and systems analysis, and oversees the development and recommendation of solutions, enhancements, testing, and implementation activities for assigned projects
Develops recommendations for policy and administrative procedural changes that contribute toward continuous improvement and streamlining efforts
Develops short- and long-range plans; establishes priorities and goals/objectives for functional department
Develops, studies, and reports to evaluate productivity of functional areas and eliminate impediments to peak performance
Directs the preparation of capital project budgets, monitors and controls expenditures, initiates procurements, and approves payment of invoices
Develops financial and administrative studies and reports
Directs and participates in the preparation of Requests for Proposals (RFPs); participates in proposal evaluation, vendor/consultant selection, and contract negotiation processes; monitors progress of consultants, develops and manages consulting budgets, and recommends payment for services
Presents monthly status briefing to executive management and compiles monthly published reports for financial staff, FTA (Federal Transit Administration), and Metro′s executive office, as required
Represents department to the public and press
Supervises, coordinates, oversees, trains, mentors, and motivates assigned employees
Communicates and implements safety rules, policies, and procedures in support of the agency’s safety vision and goals; maintains accountability for the safety performance of all assigned employees
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:

Bachelor’s Degree in Business, Public Administration, Urban Planning, or a related field; Master’s Degree in a related field preferred
Five years of management-level experience overseeing capital and/or other project management functions
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.