Metro is seeking a Senior Manager of Service Planning and Scheduling that is responsible for the efficient and effective management of all scheduling and service planning activities at SORTA Metro.


– Contribute to the development of Metro’s corporate strategy by providing input and plans in line with the overall business objectives.
– Monitor and evaluate Metro service to ensure customer satisfaction, budget compliance, and attainment of established performance standards.
– Lead and manage all service planning and scheduling activities.
– Develop and implement all required service changes.
– Develop performance and service criteria to assist in system analysis and restructuring efforts; and conduct performance evaluations using criteria on a regular basis.
– Oversee service analysis and propose service changes based on monitoring of system miles, hours, ridership, revenue and budget.
– Monitor routes, schedules, bus stops, layovers, and other design and operational issues.
– Monitor financial performance versus budget to keep track of costs, ensure areas of unsatisfactory performance are identified/ rectified promptly and improvement opportunities are capitalized upon.
– Direct the development and execution of fixed-route service planning.
– Monitor and analyze technology and procedural changes to include planning/scheduling related ITS systems.
– Assist in procurement and implementation of planning/scheduling-related ITS technologies.
– Develop methods and procedures to analyze Metro’s system design on a continuous basis to determine restructuring, efficiency and improvement opportunities.
– Prepare and present written and oral reports to the Metro Board and other agency and community groups.
– Prepare recommendations regarding future types of transportation services and facilities, including impact assessment of usage and financing of the services and facilities.
– Implement new procedures to assist in departmental objectives.
– Work with outside agencies and policymakers to create partnerships and secure support for programs and projects.
– Develop and implement standards and strategies to meet or exceed organization, department, and staff performance goals and objectives, monitor results, recognize accomplishments and oversee continuous improvement.
– Lead staff in inter-departmental and inter-agency collaboration and cooperation.
– Implement programs to train and prepare all planning and programming staff to advance professionally.
– Discuss, inform, and advise management on department operations and special projects.
– Manage public outreach meetings and public hearings related to transit services.
– Respond or direct responses to inquiries and complaints from community members, regulatory agencies, and the business community.
– Ensure collaboration with other departments as appropriate, that applicable business systems are implemented and operated in a manner that provides the maximum potential of business intelligence.
– Manage operational and/or other related contracts to include, but not be limited to Park & Ride facilities, transit centers, and service agreements.
– Manage the improvement and development of bus stops and bus stop-related amenities.
– Develop and manage the annual Metro service plan and mileage budget.
– Serve as an Essential Employee to continue the Authority’s operation during an emergency or weather-related event.
– Manage direct reports, including monitoring performance and attendance, and executing employee recognition, commendation, and discipline.
– Monitor and develop staff.
– Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation, and professional development of staff.
– Complete special projects as assigned.
– Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
– Ability to work in compliance with Metro’s safety and security policies.
– Other duties as assigned.


Competency Statements
– Customer Focus: Excellent problem-solving skills and a desire to exceed customer expectations.
– Employee Development: Competent in assessing employee skills. Coaches, delegates, and supports employee development. Provides constructive feedback.
– Professional Integrity: Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.

– Bachelor’s Degree (4-year college or university) in related field.

– 10 or more years related experience in transit operations, transit scheduling, and/or transit planning.

Skills & Abilities
– Proficiency with Microsoft 365 work environment including word processing, spreadsheets, presentations, internet, and email.
– Thorough knowledge of planning and scheduling applications and GIS software.
– High level of expertise in transit.

Additional Information

Metro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.