Overview

SALARY RANGE: $62,500 – $93,750

POSITION STATUS: FULL-TIME

CLOSING DATE: 11/22/21 – 12/03/21 5:00 PM

Non-Represented Employment Opportunity

To apply for this exciting career opportunity, please visit norta.com/jobs

This bulletin is posted to establish or add to a qualified list of candidates

The Regional Transit Authority gets people moving around New Orleans. Our transit services bring hard-working commuters to their jobs, students to their schools and fun seekers to entertainment, shopping areas and restaurants. We provide mobility to residents of the city as well as tourists, taking them to and from their hotels to historical neighborhoods and countless attractions. RTA’s system includes five streetcar lines, 34 bus routes, two ferry routes and paratransit services. Our passengers take more than 19 million rides every year.

REPORTS TO

Service Delivery Manager

TITLES OF POSTIONS REPORTING DIRECTLY TO THIS JOB

Streetcar Operator

Bus Operator

Transit Operations Supervisor

SUPERVISORY RESPONSIBILITIES

· Supervises and manages a team and/or management processes including the full range of management duties

· Recruits, interviews, hires, and appraises employees (performance evaluations) on their productivity

· Delegates and oversees the daily workflow and work schedules of Transit Supervisors.

· Motivates, guides, mentors, and coaches employees on their development

· Recommends to senior management internal promotions and changes including discipline and terminations of employees in accordance with company policy

· Performs other related duties as assigned

JOB SUMMARY

To supervise, coordinate, monitor, and control Bus and Streetcar Operator, Transit Operations Supervisor work assignments in an operating division, daily operations of RTA service within the Operations Control Center, or to instruct, coordinate, monitor, provide and critique training for Operators, Supervisors, Trainers and other personnel.

ESSENTIAL FUNCTIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request

· Coordinates bus and streetcar operations by receiving and transmitting information using a computer-aided dispatch system, multi-channel radio and telephone communications console with Streetcar Operators, RTA management, police, and other agencies

· Coordinates and dispatches all bus and streetcar assignments for revenue service, special events, and emergency response

· Monitors and supervises Bus and Streetcar Operators′ work, drive, and spread time

· Maintains and optimizes Bus and Streetcar service reliability and on-time performance by implementing failure management strategies which include real time on-street service management and delay mitigation techniques (route diversions), and utilizing any other RTA resource

· Prioritizes reported problems in order of importance and severity and formulates, coordinates, and directs the appropriate course of remedial action

· Records pertinent data on incident reports detailing all reported crime activity, accidents, road hazards, mechanical malfunctions, and other miscellaneous operational problems and potential service disruptions

· Directs Bus and Streetcar Operators, Transit Operations Supervisors during equipment breakdown and service delays or cancellations; requests assistance from other Streetcar and other RTA operations support personnel, public emergency services agencies, and the general public

· Responds to emergencies involving RTA personnel, vehicles, or property; determines and communicates required response level by RTA personnel and other agencies, including police, fire, and emergency medical personnel

· Notifies appropriate personnel in case of Bus and Streetcar Operator emergencies and disruptions or cancellations of service

· Reroutes streetcar lines and prepares detour notices when necessary resulting from construction, fire, and police activities, civil emergencies, or other unexpected situations

· Serves as a regional coordinator of mobility services for police and fire agencies, State Office of Emergency Services, Federal Emergency Management Agency, the National Guard, and other emergency agencies during civil disturbance, natural disasters, and other emergencies; may be required to serve as RTA representative at city or county emergency operations command centers

· Responds to requests for assistance from disabled patrons and ensures transportation service in accordance with the Americans with Disabilities Act (ADA)

· Performs customer and public relations duties, including retrieving lost articles and helping to locate missing persons

· Requests various operational reports submitted by operations staff for review and action by management, as appropriate

· Assists authorized outside agencies and internal departments with requests for operational information

· Operates non-revenue vehicles when patrolling assigned geographical areas to monitor and supervise Bus and Streetcar Operators, Transit Operations Supervisors, in the performance of their duties

· Operates revenue vehicles in the yard, streets, or highways when required

· Operates a bus/streetcar and/or other vehicles as needed during emergency situations

· Evaluates, diagnoses situations, and determines strategies to provide for safety of streetcars proceeding on scheduled and unscheduled routes

· Cites Operators for rule and standard operating procedure violations

· Counsels Streetcar Operators and prepares written documents concerning Operators′ performance

· Investigates traffic and workplace accidents, incidents, and customer complaints, and prepares necessary reports

· Performs undercover surveillance when necessary to confirm customer complaints or other reports regarding Operators′ driving performance and/or behavior

· Enforces RTA policies, rules, and standard operating procedures, municipal, state, and federal rules and regulations pertaining to the legal and safe operation of revenue equipment

· Provides assistance to Operators by performing minor mechanical repairs

· Plans, directs, and participates in RTA operations at special events

· Reports and takes action to mitigate hazards, scheduling, and operational problems

· Prepares training materials, lesson plans, and schedules

· Develops detailed technical training and testing materials

· Coordinates specialized training needs with division and department heads

· Conducts classroom, behind the wheel, and one-on-one training in the safe operation of revenue and non-revenue equipment using guidelines and requirements set forth by the Department of Motor Vehicles (DMV) and Federal Transit Administration (FTA)

· Certifies training of operating personnel to ensure compliance with DMV and FTA regulations

· Interviews and tests students

· Develops and assesses accident and safety programs

· Trains department operating personnel and other employees in the application of RTA and departmental policies, procedures, and rules

· Trains personnel on physical requirements for commercial operators, and ADA assistance requirements

· Retrains personnel coming back to work after a leave of absence or as a result of other agreed upon work-related issues

· Trains other personnel to investigate accidents and incidents involving agency vehicles

· Maintains training efficiency and effectiveness by implementing programs and strategies for curriculum design improvement

· Performs extra board mark-up, shake-up, and Operator bidding activities

· Inputs general payroll activities (i.e., contractual pay entitlements, sick pay, and various adjustments) and verifies accuracy of data/information; gathers data, inputs, and validates entries submitted by operations staff for review and action by management, as appropriate

· Gathers reports and operational data by entering division accident statistics and workers′ compensation claims used to identify trends

· Maintains the Accident Review schedule

· Performs various administrative assignments

· Provides direction to internal and external staff

· Adheres to safety rules, regulations, policies, and procedures to ensure the wellbeing of RTA customers, employees, and business partners

· Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of RTA are carried out

OTHER FUNCTIONS

· Performs other job related duties which are in keeping with the goals and objectives of RTA.

· Assists Bus Operations when needed and able.

KNOWLEDGE, SKILLS & ABILITIES

· Theories, principles, and practices of transit operations, operating lines, routes, and fares

· Applicable local, state, and federal laws, rules, and regulations governing public transit systems, including Department of Motor Vehicle (DMV) and Federal Transit Administration (FTA)

· Applicable Federal Communications Commission (FCC) regulations

· Federal and State requirements for driver training, endorsements, and certification in Class “A” and “B” vehicles

· Applicable sections of the Education and Administrative Codes

· Vehicle operations and safety

· Area emergency jurisdictions

· Principles of training and skills development

· English usage, correct grammar, punctuation, and spelling

· Proper telephone etiquette

· Applicable business software applications

· Planning, organizing, and monitoring transit operations work

· Operating RTA revenue vehicles on city streets and highways

· Performing minor mechanical adjustments to transit vehicles

· Analyzing situations, identifying problems, and recommending solutions

· Exercising judgment and creativity in making decisions

· Communicating effectively orally and in writing

· Preparing clear and concise accident reports

· Interacting professionally with various levels of RTA employees and outside representatives

· Reading and understanding work runs and running boards

· Operating radio communication systems, including voice radio and computer-aided dispatch equipment

· Pass physical agility test

· Successfully perform bus operating maneuvers for purposes of demonstration

· Work independently without immediate supervision

· Operate RTA transit computer systems

· Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements

· Travel to various locations

· Proofread work and correct errors

· Speak effectively to individuals and/or small groups

· Provide supervision and direction to internal and external staff

· Read, write, speak, and understand English

EDUCATION

High school or GED degree; Associates degree preferred.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

EXPERIENCE

· Four (4) to seven (7) years of increasingly responsible experience managing and coordinating service-related operations, preferably in a transportation agency.

LICENSING REQUIREMENTS/DEMANDS

Louisiana Commercial Driver’s License, Class A-P

Must provide proof of being fully vaccinated with the COVID-19 vaccine before start date.

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

Prolonged periods of field-related work subjecting you to the elements. There may be prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

This position is identified as safety-sensitive. Employee in this position is required to participate in testing programs for prohibited substances and must pass a Department of Transportation (DOT) medical examination as necessary. Participation in these programs is a condition of employment. A safety-sensitive employee is subject to random drug and

alcohol testing when reporting for duty, during working hours and immediately upon completion of work.

Designated Safety Sensitive Positions Covered under USDOT (Federal Transit Administration [FTA] Regulations). Drug and Alcohol Testing is conducted using FTA regulations.

AFFIRMATIVE ACTION/EEO STATEMENT

NORTA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on job-related standards and must comply with the principles of equal employment opportunity.

This classification is at-will and the incumbent serves at the pleasure of the hiring authority. This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice