Job Description

The person we are looking for will have an authentic desire to work with people. The Specialized Transportation Department serves members of our community who have transit needs that go beyond our regularly scheduled routes. The individual selected for this role will plan, supervise and coordinate activities to evaluate, control and maintain the quality of specialized transportation services, ensuring that they are in accordance with agency standards and the ADA (American Disabilities Act.)Responsibilities

Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.

Directs the preparation of various correspondence and reports for the section.

Compiles and analyzes data to support decision making.

Assists in preparing and monitoring a budget plan that reflects the division’s priorities. Allocates resources to meet priorities and goals and manages contracts.

Investigates, resolves, and responds to customer complaints. Evaluates issues brought forth by other agency employees. Collaborates with other departments to resolve employee and policy issues and improve overall working environment.

Ensures accuracy of records, time entries, and computer system data.Provides training, guidance, and mentorship.

Responsible for coordination and oversight of the employee bidding processes.

Ensures compliance with agency policy, collective bargaining agreement provisions, Federal, State, and local laws, regulations, codes, and/or statutes.Provides assistance and works with other departments within the agency. Provides support and information regarding transit operator schedules.

Serve as a member of the emergency operations center (EOC).

Demonstrates reliable and consistent attendance.Performs related work as required.


Bachelor’s Degree in Business Administration or a related field

Three (3) years of experience in transit operations, scheduling, or dispatching, or a closely related industry.Experience may be substituted for education on a year for year basis.

DesiredPublic sector experience desired.

Additional Information

The online application must include a chronological work and/or education history covering at least a ten-year period.

Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered.A resume will not substitute for completing the Work Experience section of the application.

At least 3 professional references should be included with names, professional titles, and current phone numbers and/or email addresses to include a recent or current supervisor.