Under the direction of the AGM of Operations, the Training Manager oversees the daily activities of the training department of the Alexandria Transit Company (ATC). This position manages the driver training program and maintenance training program. Responsible for oversight of training activities for maintenance personnel, drivers, coaches, and other employees with respect to safety and ensuring compliance with company policies. The Training Manger will provide direction and guidance to Training Officers.
On a broad level, this position sets the company tone around a focus on safety in everything that is done, specific to training. This position develops programs, processes, implements changes, and continuously seeks to improve the effectiveness of employee training programs. Collaboration with other departments and assessment of company and industry trends will drive the success of this position as it seeks to reduce risk and improve performance. This individual effectively supports and represents ATC at various meetings and other forums in which safety and training are a part of the general subject matter.
- Leads the design, development, and implementation of training programs for maintenance and operations departments to include New Hire Training, Annual Refresher Training, Post-Preventable Training, Targeted Training, Follow-up Training, and other applicable training as needed.
2. Works with management to identify specific training needs based on safety concerns, projected needs, service changes, areas for improvement and/or other functions.
3. Directs the development and implementation of training strategies and objectives, policies and procedures, and department goals.
4. Creates productive learning environments by planning, coordinating, and facilitating training, developing and maintaining training data collection, developing lesson plans and curriculums, prescribing learning criteria, reviewing trainer criteria, researching and developing materials, and maintaining the training budget.
5. Collaborates and coordinates with management to re-train drivers and maintenance personnel as the training program and/or curriculum requires or as necessary.
6. Assists with the planning and conducting of quarterly safety meetings with the Safety and Security Department.
7. Responsible for the documentation and administration of employee training files who complete training through the training department. Creates follow-up training plans for employees with specific training needs or where deficiencies are present.
8. Provides direction and guidance to Training Officers and develops and monitors content of classroom training to ensure compliance and effectiveness. Leads classroom instruction as required.
9. Develops subordinate personnel; sets standards and evaluates performance of employees; provides feedback; coaches, disciplines, and discharges as appropriate.
10. Supervises employees with safety and/or driver training responsibilities. Supervisory responsibility includes providing work guidance and leadership such as hiring, selecting, and training; setting and adjusting work hours; planning daily workloads; directing tasks/activities; appraising performance; handling employee complaints; and recommending discipline.
11. Cooperatively and efficiently performs related tasks and duties as required.
Emotional, Psychological and Physical Requirements:
• Deal with long hours and high levels of stress
• Counsel employees and to have difficult conversations
• Make quick, concise, and educated decisions
• Work with members of the public and the community.
• Greet and meet with visitors, clearly disseminate information to customers
• Concentrate on priority tasks with frequent interruptions
• Sits and stands frequently for long periods
• Attend meetings on a regular basis internally and externally to the company.
• Moves throughout facilities and grounds
• Lifts light loads at times (<50 lbs)
• Must possess or be able to acquire within 30 days of hire a Virginia, Maryland, or District of Columbia Class A or B Commercial Driver’s License with Passenger and Air-Brake endorsement.
• Acceptable background check upon hire and must be maintained throughout employment.
• Negative pre-employment drug screen results upon hire and as required by the U.S. Department of Transportation (DOT) regulations and TMA policy, throughout entirety of employment.
Education and Experience:
• Bachelor’s Degree or higher from an accredited college or university with major coursework in education, training and development, safety management, organizational development, business administration or a related field preferred.
• Experience working in a union environment preferred.
• Minimum of five (5) years of direct experience within the Transportation industry or related with a focus on Operations, Safety, Compliance, and or Training required.
• Minimum of three (2) years of experience in providing instructions or directions to others in a professional setting required.
• Knowledge of DOT, OSHA, FMCSA, ELDT, and FTA requirements and regulations highly preferred.
• Any combination of education and experience equivalent to graduation from an accredited college or university with a bachelor’s degree or higher may be considered in lieu of advanced education requirements.