Overview

Job Description

Danville, Virginia Mass Transit seeks a passionate, customer service-oriented leader for their next Transit Division Director, the number two ranking position in the department. This is an operations-focused position that requires someone who understands the technical demands of mass transit and has the skills to manage and motivate a workforce who provide fixed route bus, Handivan (paratransit), Reserve a Ride (dial-a ride), and coordinated Human Service Transportation operations to the community. The diversity of services provided by the transit system has aided in containing the loss of cash fare revenue during the Pandemic to five percent for the period July 2020 through December 2020 compared to the same timeframe the previous year. Danville is an independent city in the Commonwealth of Virginia and operates under a Council/Manager form of government. With a population of about 43,000 and located in the Piedmont region of south-central Virginia along the North Carolina border, Danville, offers small-town charm as well as the advantages of a city overflowing with energy. It sits strategically on the banks of the beautiful Dan River and has taken advantage of this setting by developing the Danville River District.

Responsibilities

Reporting to the Transportation Services Department Director, the Transit Division Director is responsible for overall management of all Transit Operating sections, including Fixed Route services, Paratransit services, and others assigned by the Director.

The Transit Division Director will also assist the Director in carrying out the vision for the department and continuing to meet the expectations of excellent service in a high demand system. Danville Mass Transit (DMT) employs approximately 30 full- and 10 part-time non-unionized drivers, and administrative staff with an operating and capital budget of approximately $4,300,000 annually. DMT has a 30-bus, 11-route/ demand response service in the City. In 2019, DMT offered 338,614 rides with a fleet of bi-fuel propane, gas and diesel body on chassis buses. Fleet maintenance is managed in public works therefore, a collaborative, proactive approach to fleet management is a necessity. While overall, fixed route ridership has decreased, City innovation also extends to how Mass Transit is managed. Faced with declining public demand for fixed route service, but with an awareness of the nationwide trend for on-demand ride services like Uber and Lyft, Danville Mass Transit initiated “dial-a-ride” service in 2000 and expanded operations over the past 20 years in response to customer feedback. Operating 21 hours a day, Danville’s dial-a-ride service has increased by more than half despite the downturn in fixed route utilization and offers such a competitive fee, that Uber and Lyft do not have a foothold in Danville. Additionally, low rate pricing that supports families and students, has gone a long way to securing a surge in ridership.

A huge challenge and opportunity for Danville Mass Transit is recruiting, hiring and retaining drivers. While a nationwide problem, Danville’s innovative and entrepreneurial leadership approach breeds confidence that this is a solvable, if long-term challenge. The incoming Mass Transit Division Director must have outstanding administrative skills and a track record of follow-through in this heavily regulated industry. Experience in working in a transit organization and transit operations as well as a passion for mass transit and customer service is important. The successful candidate will assist the Director in managing all DMT operations including budget and grant management, planning, personnel, government and customer relations and financial affairs. Additionally, the successful candidate has a history as a “roll up the sleeves” manager who motivates and supports staff, is a skilled partner to the Department Director, and is a detailed and systematic thinker when approaching problems.

Requirements

Qualifications: The successful candidate has a background in diverse front-line transit roles and three (3) years of recent, verifiable, and increasingly responsible supervision within transit operations, including fixed-route, on-demand, and paratransit services as well as service development in an organization comparable to DMT at the supervisory, division manager, or assistant director level. A bachelor’s degree is strongly preferred or some combination of education and experience. A CDL or ability to acquire one is desired. Strong preference for supervisory/ management level experience within a combination of these areas and experience managing or supporting departments/functions such as Training, Safety, Procurement, and Customer Service.

Additional Information

Salary and Benefits: The midpoint of the range is $80,000 with a full range of $59,369-94,991 annually. Starting salary will depend on experience and qualifications. The City provides an excellent benefits package. Visit http://www.danvilleva.gov/286/Benefits to learn more.

To apply, go to https://agency.governmentjobs.com/developmentalassociates/default.cfm and click on the – Transit Division Director – Danville link. To learn more about the selection process, visit Client Openings (or copy and paste into your browser: https://developmentalassociates.com/client-openings/). All applications must be submitted online via the Developmental Associates application portal – NOT the City portal, nor any other external website; it is not sufficient to send only a resume but resumes and cover letters should be uploaded through the portal. Application review begins February 10, 2021. Semi-finalists will participate in skill assessments virtually or in person March 15-16, 2021. This requires about 3-4 hours of time, not including preparation. Interviews with the Leadership team will follow at a subsequent time. Applicants are encouraged to hold these dates should they be invited to participate. The City of Danville is an EOE. All inquiries should be emailed to hiring@developmentalassociates.com. Recruitment and selection services managed by Developmental Associates, LLC.