Overview

Job Summary

Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, administers transit operations to ensure efficient and safe transportation of passengers. Establishes and promotes the maintenance of a safe, accident free, and healthy work environment. Ensures compliance with municipal, state, and federal regulations regarding transit and fleet operations. Coordinates dispatching activities, communication operations, and assignment of drivers to obtain optimum use of facilities, equipment, and personnel. Collects and analyzes performance data to prepare a variety of reports regarding past productivity, current projections, and customer service. Prepares the monthly operations report for all Greenville Transit Authority (GTA) Board meetings. Evaluates services and programs to ensures the highest levels of both service and efficiency. Ensures accurate recording of transit and paratransit ridership data, schedule adherence, and employee performance. Assists in resolving client and community concerns related to safe and efficient public transportation. Attends all GTA Board and other management and operational meetings. Assists in providing information relative to operations during audits (i.e., FTA triennial review, NTD annual reporting, etc.). Utilizes facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations. As directed represents the GTA Board of Directors to transit stakeholders, as well as to applicable federal, state, and local government agencies. Operates transit bus as needed.

JOB DUTIES:

Essential Functions

• Manage Transit Operations: Direct and manage fixed route, paratransit, trolley, dispatching, and related operations. Develop and update departmental policies, including the Greenlink Operation’s Handbook. Ensure proper vehicle operation, customer service, and proper service performance of duties for frontline operations employees. Conduct and monitor road supervision to ensure compliance with safe operating procedures and state or federal regulations. Conduct on-board ride-along evaluations of all Bus Operators at least annually. Direct preparation and retention of dispatch and vehicle operations records and reports. Recommend route or schedule changes to improve passenger services and increase revenues. Evaluate trends in passenger trips and prepare action plans to overcome deficiencies. Check the accuracy of route timetables. Ensure all vehicles are registered with the South Carolina Department of Motor Vehicles (SCDMV) as well as properly insured. Inspect physical facility and buses for such factors as cleanliness and appearance; take required actions to meet prescribed standards. Manage the direct collection of all fares and ensure that the cash collection and reconciliation meet the standards established by GTA. Ensure cash handling, and ticket and pass sales systems operate properly. Prepare and validate the operational portion of any submissions/updates/requests/status inputs to key funding sources. Check paratransit manifest and dispatch logs for conformance with schedules. Perform run cutting and schedule bus operators and other employees to meet operational demands directly or through subordinate supervisors. Prepare and issue new schedules to operational personnel. Determine assignments for Bus Operators as new routes become available. Verify cash fares with operator reports and review errors with personnel. Monitor bus routes to account for potential detours and roadway changes. Investigate, respond, and resolve customer and community concerns/complaints directly or through subordinate supervisors within five business days; initiate corrective actions designed to improve customer relations and services. Ensure all complaints concerning transit services are expeditiously and thoroughly addressed and accurate record keeping is maintained. Respond to customer inquiries and concerns verbally and in writing. Proactively identify and resolve problems. Assess new locations for vehicle/route operation. Attend monthly GTA Board meetings. Prepare for and attend director and staff meetings. As needed participate in various partner/client meetings (universities, hospitals, shopping complexes, business owners, clients, etc.). Attend public hearings for any operational changes being introduced and requested. Act as subject matter expert on public transportation operations for internal and external stakeholders. Coordinate with various City departments on matters affecting transit operations and operations employees. Review and coordinate requests for public transit service with internal/external stakeholders. Act as point of contact for external vendors relative to operational activities. Facilitate repair, troubleshooting, and product ordering between Greenlink and external vendors for products and systems including, but not limited to intelligent transit system, fare collections systems, scheduling systems, radio communications, uniforms, etc. 40%

 Supervise Transit Operations Staff: Supervise operations personnel including setting performance expectations and standards and prioritizing and assigning work. Write and conduct performance evaluations. Ensure staff development and training. Ensure staff compliance with all applicable laws and regulations, City and department policies and procedures, and standards of quality and safety. Coach, mentor, and counsel employees and as appropriate provide discipline consistent with Human Resources policies. Provide guidance to subordinate supervisor regarding employee conflicts, discipline, and coaching. Maintain a safe work environment and report any workplace accidents in a timely manner. In coordination with Human Resources, review and update job descriptions and participate in the hiring and selection of staff for open positions. Work with the Transit Safety & Training Manager to interview Bus Operatorin-Training applicants and conduct supplemental assessments during the interview process. Act as liaison between Human Resources and applicants to coordinate background screening, preemployment drug screens, pre-employment physicals, applicant start dates. Coordinate with applicable personnel to ensure random drug testing and medical card re-certifications are completed as required. Review and approve timesheets verifying against trip sheets for accuracy. Coordinate with subordinate supervisors to correct identified errors as needed for accurate payroll processing. Approve leave requests authorize work hours and overtime as needed to ensure operational coverage. 40%

• Prepare and Present Administrative Reports: Represent the Department at meetings or related appointments as required. Prepare written materials, correspondence, notices, and reports. Provide operational statistics, working with the Information Specialists, Paratransit Supervisor, Transit Planning Manager, Fleet Manager, and Director for the National Transit Database Report (NTD). Oversee and maintain all documentation required by federal, state, and local reporting requirements related to overall ridership, ADA usage, ridership revenue, etc. Collect and research information and data to prepare reports and recommendations. Prepare and ensure the submittal of monthly reports (e.g., On-Time Performance Report, Headway Report, Hiring Report, GFI Accuracy and Summary Report). Compile and submit quarterly and annual reports, being prepared to address questions from the GTA Board of Directors. Prepare special analysis as directed. Coordinate and develop requests for proposals (RFPs) for operations technology equipment, review and score proposals, and select vendors. Interpret, and implement financial aspects of contractual agreements. Monitor and track contracts to ensure that all services provided are of the highest quality and consistent with terms of contract. Coordinate effective resolution of vendor issues. Approve Field Purchase Orders and Requisitions in purchasing software. Ensure invoices are charged to the correct division. Act as purchasing agent for Greenlink. 20% Perform other duties as assigned.

QUALIFICATIONS:

Job Requirements

• Bachelor’s degree in public administration, transportation planning, logistics, or a related field that provides the skills and abilities to meet the requirements of the position.

• Over four years of progressively responsible experience in the transportation field to include previous supervisory experience.

• Must have or obtain Effectively Managing Transit Emergencies certificate within 1 year of hire date.

Preferred Qualifications

• CPR and First Aid certified. • Drug and Alcohol supervisor training.

Driver’s License Requirements

• Valid South Carolina Class B CDL with air brake provision and passenger endorsement.

Performance Requirements Knowledge of:

• Federal, state, and local legislation and regulations pertaining to transit service delivery and operations.

• State and federal requirements for the commercial operation of buses and heavy equipment.

• The Americans with Disabilities Act (ADA), as it relates to Public Transit.

• FTA Public Transportation Agency Safety Plan (PTASP) requirements.

• All aspects of safety related to transit operations, service planning and coordination, service scheduling including workforce coordination.

• Advanced principles and practices related to Transit Operations.

• FTA drug and alcohol testing requirements.

• Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, South Carolina Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver’s License Motor Vehicle laws and regulations.

• Investigation and audit techniques, including fundamentals of bus collision investigation.

• Principles and practices for comprehensive industrial safety for vehicle maintenance and public transit facilities and transit system safety and security programs including internal audit practices.

• Hiring & interviewing best practices.

• Employee performance management and corrective action techniques.

• South Carolina CDL requirements

• Basic knowledge for Federal Medical Certification Requirements for CDL holders.

• DOT driver qualification file requirements.

• Public Transportation Emergency Management techniques and best practices.

• Intelligent Transportation Systems, On-board Vehicle Monitoring systems, Transit On-Board Video Systems, and other industry-specific technological platforms.

• OSHA regulations for the proper containment, decontamination, and disposal of bodily fluid spills.

• Proper use of Personal Protective Equipment (PPE) in transportation and industrial environments.

Ability to:

• Conduct Accident/Incident training, prevention, and investigation.

• Complete SMS Principles for Transit training within 1 year of hire date and Fundamentals of Bus Collision Investigation training within 2 years of hire date.

• Stay up to date on current industry knowledge and best practices relative to public transit operations.

• Develop and implement continued professional development programs for operations and maintenance staff.

• Demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals.

• Apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the general public, elected officials, community leaders, and local, state, and federal agencies.

• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues.

• Effectively represent Greenlink to outside individuals and agencies.

• Coordinate with representatives from other departments to perform risk management, employee health and certification, finance, public communication, and planning functions related to transit operations.

• Coordinate with internal staff to successfully meet federal reporting requirements and audits.

• Work in a time-sensitive operations environment and to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.

• Anticipate staffing needs and develop employee rosters that maximize available resources while minimizing overtime costs.

• Develop safety and security solutions to help assist with operations and maintenance problems.

• Independently conduct and document internal investigations into reported staff concerns, safety events, and employee safety performance.

• Develop and modify standard operating procedures as required.

• Read, analyze, and interpret general business periodicals, professional and technical journals, financial reports, legal documents and contracts, and governmental regulations.

• Make mathematical calculations and draw logical conclusions.

• Write reports, policies, contracts, speeches, formal presentations, and/or technical and legal documents and correspondence.

• Operate equipment and vehicles including but not limited to Greenlink passenger vehicles, transit bus (CDL) and trolley (CDL).

• Operate general office equipment to include scanner, printer, copier, telephone, multi-media projector, calculator, and computer with Microsoft Office Suite.

• Utilize specialized software to include Apollo, Genfare, Seon, and Remix software.

Working Conditions Primary Work Location:

Office environment, field, and bus.

Protective Equipment Required: Close toed shoes, safety vest, safety glasses, and hearing protection.

Environmental/Health and Safety Factors: Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature. Weekly exposure to wetness and/or humidity. Occasional exposure to mechanical hazards.

Physical Demands: Continuously requires vision, foot controls, and hearing. Frequently requires standing, fine dexterity, walking, lifting, carrying, reaching, handling, climbing, balancing, bending, crouching, twisting, and talking. Occasionally requires sitting, kneeling, crawling, and pushing/pulling. Light strength demands include exerting up to 50 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands: Frequently requires time pressures, emergency situations, and working closely with others as part of a team. Occasionally requires frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, and noisy/distracting environment.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.